The Library Assistant performs outstanding customer service to patrons of all ages and administrative duties relating to the circulation of all library materials; assists with processing all materials; shelves and markets displays for reader’s advisory appeal; programming; other related work, as required.
The essential functions or duties listed below are illustrations of the type of work performed. The omissions of specific statements of duties do not exclude them from the position if the work is similar, related, or a logical assignment to the position.
Respond to inquiries in a professional manner and provide assistance to patrons of all ages either in person, over the phone or via social media; assist patrons to find materials either on the shelf or through interlibrary loans or via electronic databases or digital format
· Perform circulation desk duties; check materials in and out; provide library cards; advise patrons of monies owed and collect fines for overdue or lost materials
· Provide museum passes
· Assist patrons in locating materials and/or services; manage Holds Shelves
· Maintain the library collection by shelving and processing materials for circulation; assist in weeding and discarding materials; assist with displays and advertising
· Assist with marketing displays for reader’s advisory purposes
· Provide readers’ advisory for all ages
· Coordinate with Children’s and Adult Services Librarians in developing and implementing programs and events for all ages
· Assist with technical issues and devices: fax, printer, copier, and computers; perform basic book repair
· Pin; blog; work collaboratively as an effective team member communicating and contributing to the success of the library regarding services, programs and community
· Develop and build strong relationships with local schools and community organizations
· Represent the library at meetings and training sessions; meet regularly with other staff members to coordinate activities and exchange and share ideas and information relevant to circulation functions and the library in general
· Perform other similar and related duties, as required or as situation dictates
Works under the general supervision of the Head of Youth Services, and the Library Director, plans and prioritizes work according to established procedures and in accordance with established policies and standards; independently completes assigned tasks according to prescribed time schedules; unusual situations are referred to the Head of Youth Services and the Director.
Work is performed in library condition; regular schedule requires nights and weekend hours.
The employee operates standard office equipment and hand tools.
The employee has frequent contact with the colleagues, public, town departments, delivery personnel, other libraries and vendors.
The employee has access to confidential information which is protected by law and strictly enforced.
Errors could result in delay of service to patrons or poor public relations.
Recommended Minimum Qualifications:
Education and Experience
College degree, job related course work preferred; interest in working with children, teens and tween necessary;interest in planning programs and events for all ages; or an equivalent combination of education and experience necessary.
Knowledge, Ability and Skill
· Possess strong work ethic
· Possess excellent customer service skills and the desire to assist patrons of all ages
· Strong organizational skills: attention to detail and follow through
· Develop creative and innovative programs and events
· Ability to interact effectively and professionally with library colleagues
· Ability to work independently, be self-directed and prioritize tasks
· Ability to interpret and implement library policies and procedures as directed
· Knowledge of automated circulation systems and information technology
· Broad knowledge of gaming, popular social networking, books and literature, including children’s, Young Adult and adult literature a must
· Excellent communication and interpersonal skills
· Knowledge of library systems and information technology
· Basic knowledge of reference and research practices
· Strong collaborative and cooperative tendencies
Moderate physical effort is required to perform most duties; the employee is frequently required to stand, walk, speak and hear, use hands to operate equipment, climb, stoop, reach with hands and arms to lift and move furniture and equipment, move boxes and supplies weighing up to 40 pounds and push/pull a book truck. Vision requirements include the ability to read documents and use a computer.
This job description does not constitute an employment agreement between the employer and employee, and is subject to change by the employer, as the needs of the employer and requirements of the job change